Managed Website Terms & Conditions

Last updated: 10 November 2026. These terms apply to the managed retail website service operated by 24HRS LTD. Full company disclosures are on the Legal & Company Information page.

1. The managed service

We provide an agreed initial website implementation, hosting, standard maintenance and reasonable service support while the subscription remains active. This is a managed hosted service, not an outright purchase of all provider-owned design assets or an unlimited bespoke development contract.

2. Charges and promotions

The standard setup fee is £150 plus VAT and the monthly service is £35 plus VAT. At 20% VAT, these are £180 setup and £42/month. Checkout collects setup and the first monthly payment and asks you to authorise future monthly payments. The standard initial total is £222 including VAT. If a valid £75 plus VAT setup promotion applies, the initial total is £132 including VAT, then £42/month. Campaign dates and eligibility are displayed at purchase; there are no misleading countdowns or automatic extra charges.

3. Showcase or included standard online shop

You may choose a showcase website or a standard online shop at the same base price. The shop includes supported product categories, photographs, descriptions, prices, basket, checkout, connection to your own Stripe account, customer orders, basic stock and delivery or collection settings, order confirmations and discount codes where supported by the selected extension. You enter and maintain product content, prices, stock, fulfilment and your own trading policies. Payment-provider fees are separate.

4. Initial production and additional work

We agree a reasonable initial scope based on your brief, selected layout and supplied content. This does not include unlimited custom development, ongoing product entry or unlimited revisions. Advanced EPOS integrations, supplier synchronisation, marketplace feeds, bespoke workflows, additional content services and new logo design require a separate agreed quotation. Work is not charged as an extra without agreement.

5. Domains

Your domain remains yours. We record whether it stays with its registrar, needs DNS changes, is to be transferred or requires registration. A requested domain is not guaranteed available until verified. Registration, renewal and transfer costs are disclosed and approved before they are incurred. Do not provide registrar passwords in the brief; any necessary access will be arranged securely.

6. Initial homepage within 24 hours

Our objective is a usable initial homepage within 24 hours after successful payment, receipt of the minimum required business information and availability of a suitable hosting destination. Domain and DNS readiness are relevant. Where transfer or DNS delays prevent publication, an appropriate temporary managed preview URL may be offered. This is not a promise that the entire populated website will be finished within 24 hours. Remaining content and design depend on supplied materials and agreed scope.

7. Customer material and responsibility

You retain your business identity, domain, original text, photographs and applicable customer data. You must have the rights to material you supply and remain responsible for product accuracy, legal trading information, fulfilment, customer orders and use of your own payment account. Uploaded files remain private until approved for publication.

8. Designs and software licences

We retain ownership of our original proprietary design assets and license the managed implementation for use during the service. Joomla and other open-source software remain subject to their respective licences. Nothing in these terms restricts lawful open-source rights, ownership of your original material or applicable data-access rights.

9. Cancellation and service ending

There is no fixed 12-month commitment. You may request cancellation through your account before the next renewal. Recurring billing is stopped at the end of the applicable paid period; service normally continues to that point unless another lawful arrangement is agreed. Managed hosting and the provider's service licence end when the paid period ends. You retain your domain and eligible original content and customer data.

10. Retrieval of content and data

Request export of eligible original content and applicable customer data before hosting ends, or within 30 days afterwards, so retrieval can be arranged securely before routine deletion where lawful retention does not apply. The export does not automatically transfer provider-owned proprietary design assets or include third-party licences. Any separately chargeable bespoke migration assistance must be quoted and agreed in advance.

11. Refunds and statutory rights

Tell us promptly if something is wrong. We will review the service delivered, agreed scope and applicable law and provide any remedy or refund required. These terms do not remove statutory rights or exclude liability that cannot lawfully be excluded. Any applicable cancellation rights are explained before an order is accepted; do not assume a blanket no-refund rule.

12. Support and results

Reasonable support and standard maintenance are included. Additional bespoke work is agreed separately. Technical SEO foundations do not guarantee rankings, traffic, sales or commercial results.

13. Contact

Use the contact form or your signed-in support area for service enquiries. Company and VAT information is available on Legal & Company Information.