Privacy Policy

Last updated: 10 November 2026. Retail Web Design is operated by 24HRS LTD; see Legal & Company Information.

Information we use

We use enquiry details, customer account information, business and billing details, domain requirements, orders, subscription records, website briefs, images and support messages to respond to you and provide the requested website service. Do not upload passwords, payment-card details or material you lack permission to share.

Purpose and lawful basis

We process information needed to respond to pre-contract requests, perform our agreement, meet legal accounting duties and pursue legitimate interests in secure service operation and support. Optional marketing requires an appropriate separate choice; buying a website or making an enquiry does not automatically subscribe you to marketing.

Payments and suppliers

Stripe processes card payments and recurring-payment authorisations. We keep relevant payment references and order status, not complete card details. Hosting and necessary service providers process information to deliver the service. Stripe may process information internationally under its applicable safeguards and privacy terms.

Your uploaded material

Website briefs and uploaded files are restricted to the customer account and authorised administrators. Files remain private until approved for publication. You decide the business information and material intended for your finished public website.

Retention

We retain service information while needed for the service, support, disputes and legal duties. Eligible customer content and data can be requested before cancellation or within 30 days after hosting ends. Routine deletion follows where no lawful retention duty applies. Accounting records are retained for the period required by law. Incomplete or unsuccessful purchase records are reviewed and removed when no longer needed.

Your choices and rights

You may request access, correction, deletion, restriction, objection or applicable data portability, subject to legal conditions. Contact us through the contact form or signed-in support area. You may complain to the UK Information Commissioner’s Office at ico.org.uk.

Cookies

Essential cookies support requested functions. Optional categories remain off until selected. You may change preferences at any time. Read the Cookie Policy.

Regional preferences and optional location suggestions

You can select a region without sharing a location with a third party. If you press “Suggest my region”, our server sends your IP address to ipwho.is to request an approximate location. We use the result only as a suggestion and do not retain the IP or exact coordinates for this feature. Your selected region is saved in this browser’s local storage until you choose United Kingdom or clear browser data. We do not redirect visitors automatically or use the preference to change prices.